The ThinkPad X1 Helix is the second product in the ThinkPad Ultrabook family to support variants (the first is the S230u). It can completely get rid of the keyboard to use in the form of a tablet computer, but also can connect the keyboard to transform into a standard ultrabook, in short, gives a very "cool" feeling.

       However, many users have encountered unexpected problems when using this notebook. For example, the touch screen is not sensitive, the battery is not charging properly, or even the tablet cannot be turned on. It is a headache. Don't worry, here's what to tell. Everyone has some common troubleshooting solutions for this laptop.

Problem 1: The multi-touch screen responds slowly or abnormally.

       The recommended solution:

1. When touching the screen, make sure your hands are clean and dry.

2. Restart your tablet to try again.

Note: If you cannot determine and fix the problem yourself after running this program, save and print the log file. You will need these log files when talking to your Lenovo technical support representative.

Question 2: The battery is not charging properly.

Suggested solution: Check that the AC adapter is properly connected. If the connection is good but the battery is still not charging, contact Lenovo to replace it with a new one.

Question 3: The tablet cannot be turned on.

Suggested solution: Connect your tablet to an AC outlet to see if the problem is caused by a dead battery. If the problem persists, insert a needle or straightened paper clip into the emergency reset hole.

Question 4: Cannot connect to the wireless network.

The proposed solution ensures the following:

1. If you are using a mobile data network (3G or 4G), make sure the SIM card is valid and working properly.

2. You are within the service range of the network and the signal strength is good.

3, tablet is not in flight mode.

If the problem persists, contact Lenovo for technical support.

Question 5: No Bluetooth device can be found.

The proposed solution ensures the following:

1. The tablet's Bluetooth function is turned on.

2. The Bluetooth function is activated on the device to be connected to.

3. The distance between the tablet and the Bluetooth device is within the maximum Bluetooth range (10 meters).

Question 6: The audio quality is poor or there is no sound output.

The proposed solution checks and ensures the following:

1, did not cover the speaker.

2. The speaker mute function is disabled.

3. If using a headset, unplug it and insert it again.

4, the volume is not adjusted to the lowest level.

If you have encountered the above-mentioned problems, you can also contact Lenovo to seek technical support after the solution proposed by me is still invalid.