Have Problems in Using the Product I Ordered, Please Help!
Firstly please check the English manual that comes with the product, or you can check for online manuals or Blogs/BBS for advice. Because Volume rate is not the manufacturer, so the tech support is very limited. But when we uploading the product, we will try all means to list the full info you may need. If you still can’t figure out the problem, you may contact us. So we will try to figure out for you.
Policy of Refund, Repairment and Replacement
We will try our best to make sure the products shipped to our customers are in the best condition.
1. Return
-- Products with quality problems, if notified in 7 days (from the date products were received) can be returned for replacement or coupon points.
-- Customer will need to send the products back to us, when we receive the products, we will give you the credit or replacement.
2. Replacement
-- Products with quality problems, if notified within 30 days (from the date products were received) can be returned and replaced.
-- Customer will need to send the products back to us, when we receive the products, we will replace it with new ones and ship them back to you. Due to Gemwon is maintaining a low margin that customers will need to pay charge when send back, but we can ship with one of your new order.
3. Repair
-- Products with quality problems, if notified within 3 months (from the date products were received) can be returned and repaired.
-- Customer will need to send the products back to us, when we receive the products, we will replace it with new ones and ship them back to you.
-- Customers pay charge when send back, but we can ship with new order.
Instructions for Returning Faulty Goods
Before returning goods, please contact us first to discuss the issues you are having. Please offer us picture or video on faulty goods you received, we sure will give you solution once verified. If there are irremediable defects with the devices, you can return them back to us for repair or replacement under our 3 months warranty.
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