Privacy Policy

Your privacy is critically important to us. At GEMWON Store we have a few fundamental principles:

We don’t ask you for personal information unless we truly need it. We don’t share your personal information with anyone except to comply with the law, develop our products, or protect our rights.

We don’t store personal information on our servers unless required for the on-going operation of one of our services.

In our blogging products, we aim to make it as simple as possible for you to control what’s visible to the public, seen by search engines, kept private, and permanently

Website Visitors

Like most website operators, GEMWON Store collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. Our purpose in collecting non-personally identifying information is to better understand how visitors use its website. From time to time, we may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.

Protecting Your Personal Information

Secure Sockets Layer (SSL Technology)

GEMWON Store uses Secure Sockets Layer (SSL) technology to provide you with the safest, most secure shopping experience possible. SSL technology enables encryption (scrambling) of sensitive information during your online transactions. All of the forms on our site are secured with SSL technology so your personal information stays safe and out of malicious hands.

Return Policy

Should you change your mind after purchase, please contact our customer service department immediately. We can cancel your order as long as you request. However, if your order has been shipped out, you will be responsible for all the shipping expenses (including the original shipping, handling charges and return postage), and a 15% restocking fee will be charged. To return the product(s), you can refuse to accept the product(s) or contact our customer service department. Should you open the package, but do not want to accept the received product(s), a 15% restocking fee will be charged. We try our best to delivery your desired products as soon as possible. In case you receive wrong products due to our mistake, please contact our customer service department for exchange or refund. We will make exchange or refund arrangement after goods are returned. This warranty is not valid if any label is removed or the items were artificial damage.

All our products have a six-month warranty. Defective products may be replaced if returned a year since the date of purchase. If products do not work properly, please contact our customer service department first to resolve your problem. It is difficult for us to find out your transaction record and this may result in delaying exchange or refund process. Defective products must be returned within 30 days. Otherwise, no replacement or refund will be made. If the warranty expires or products are misused, it will be declared void. The original shipping, handling charges and return postage will not be refunded. It is not acceptable to bring the defective item for exchange in person.

Cancellations

To cancel an order not yet shipped contact GEMWON Store by Email at [email protected] or leave a message on "Contact Us" of our website. Please include the original Order Number issued at time of purchase, and first and last name associated with the order.

Privacy Policy Changes

Although most changes are likely to be minor, GEMWON Store may change its Privacy Policy from time to time, and in GEMWON Store sole discretion. GEMWON Store encourages visitors to check this page for any changes to its Privacy Policy.